Shipping Policy
At Matini Impex, we strive to ensure that your orders are processed and delivered as quickly as possible. Below are the details of our shipping policy:
Order Processing and Dispatch
- Orders are processed and dispatched within 1 to 4 business working days after the order is placed.
- You will receive a confirmation email with tracking details once your order is dispatched.
Delivery Timeline
- After dispatch, orders are delivered within 2 to 6 business working days depending on the delivery location and the courier service provider.
- Delivery times may vary slightly based on unforeseen circumstances such as weather conditions, public holidays, or remote locations.
Shipping Charges
- Shipping charges, if applicable, will be displayed at the time of checkout.
- Free shipping may be offered on select products or during special promotions.
Tracking Your Order
- Once your order is shipped, you will receive an email containing the tracking details.
- You can use the tracking number to monitor the status of your delivery.
Important Notes
- Ensure that the shipping address provided is accurate to avoid delays or failed deliveries.
- If you notice any discrepancies in the tracking or face delivery issues, please contact us immediately.
- In transit of glass item or any damage we are not fully responsible. And require opening video. and it depends on the quantity.
Transport
- A fixed tempo charge of ₹200 will be applicable for transporting the order from our office to the nearest transport warehouse.
- Once dispatched, we will share the transport receipt with you.
- Additional transport charges will be based on your delivery location and the weight of the package, as per the transport company's rates.
- These additional charges are to be paid by the customer directly at the time of receiving the order.
- We are not responsible for any delays, tracking issues, or damages that occur once the parcel is handed over to the transport company.
- Our responsibility is limited to safely delivering the order to the transport warehouse
- You need to go to transport office and collect material with our company stamp or with the individual person ID ( Aadhar card)
Courier
- The courier charges are fixed, and the dispatch will be made within a minimum of 2-3 business days.
- Delivery time will vary based on the location and distance from Pune to the customer's address.
- If your location or pin code is not serviceable by DTDC, we will proceed with online booking, which may cause a delay in delivery.
Contact Us
For any shipping-related queries, feel free to reach out to us:
📧 Email: support@matinimpex.shop