Shipping Policy

At Matini Impex, we strive to ensure that your orders are processed and delivered as quickly as possible. Below are the details of our shipping policy:

Order Processing and Dispatch

  • Orders are processed and dispatched within 1 to 4 business working days after the order is placed.
  • You will receive a confirmation email with tracking details once your order is dispatched.

Delivery Timeline

  • After dispatch, orders are delivered within 2 to 6 business working days depending on the delivery location and the courier service provider.
  • Delivery times may vary slightly based on unforeseen circumstances such as weather conditions, public holidays, or remote locations.

Shipping Charges

  • Shipping charges, if applicable, will be displayed at the time of checkout.
  • Free shipping may be offered on select products or during special promotions.

Tracking Your Order

  • Once your order is shipped, you will receive an email containing the tracking details.
  • You can use the tracking number to monitor the status of your delivery.

Important Notes

  • Ensure that the shipping address provided is accurate to avoid delays or failed deliveries.
  • If you notice any discrepancies in the tracking or face delivery issues, please contact us immediately.
  • In transit of glass item or any damage we are not fully responsible. And require opening video. and it depends on the quantity.

Transport 

  • A fixed tempo charge of ₹200 will be applicable for transporting the order from our office to the nearest transport warehouse.
  • Once dispatched, we will share the transport receipt with you.
  • Additional transport charges will be based on your delivery location and the weight of the package, as per the transport company's rates.
  • These additional charges are to be paid by the customer directly at the time of receiving the order.
  • We are not responsible for any delays, tracking issues, or damages that occur once the parcel is handed over to the transport company.
  • Our responsibility is limited to safely delivering the order to the transport warehouse
  • You need to go to transport office and collect material with our company stamp or with the individual person ID ( Aadhar card)

Courier 

  • The courier charges are fixed, and the dispatch will be made within a minimum of 2-3 business days.
  • Delivery time will vary based on the location and distance from Pune to the customer's address.
  • If your location or pin code is not serviceable by DTDC, we will proceed with online booking, which may cause a delay in delivery.

Contact Us

For any shipping-related queries, feel free to reach out to us:

📧 Email: support@matinimpex.shop