Return and Refund Policy

At Matini Impex, we are committed to providing quality products. However, if a product is received in a damaged or incorrect condition, we offer a return and refund process under the following terms:

Eligibility for Returns

You can return a product only if:

  1. The product is defective, or incorrect.
  2. A return request is made within 7 days of delivery.
  3. The product is in its original condition and includes all accessories and packaging.

Mandatory Requirements for Returns

To initiate a return, you must:

  1. Record an unboxing video while opening the package. The video should clearly show:
    • The sealed box.
    • The contents inside the box.
    • The damage or incorrect product, if applicable.
  2. Send the unboxing video along with the following details to support@matinimpex.shop:
    • Order ID
    • Contact number
    • Reason for the return

Refund Process

  1. Upon receiving your return request and unboxing video, our team will review the evidence.
  2. If the return is approved, we will arrange the collection of the product.
  3. After the returned product is inspected by our team, the refund will be processed.
  4. Refunds will be issued within 6 to 12 business working days via the original payment method.

Non-Returnable Conditions

Returns will not be accepted under the following conditions:

  1. If the product shows signs of use or damage caused after delivery.
  2. If no unboxing video is provided.
  3. If the return request is made beyond the 7-day return period.

Return Shipping Charges

  • If the product is defective, or incorrect, the return shipping charges will be borne by us.
  • For any other reasons, return shipping charges will be the customer’s responsibility.

Contact Us

For any return or refund-related queries, please contact us:

📧 Email: support@matinimpex.shop