Privacy Policy

At Matini Impex (referred to as “we,” “our,” or “us”), your privacy is our top priority. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, matinimpex.shop, and use our services, including transactions through payment gateways such as Razorpay and PayU.

Information We Collect

We collect the following types of information to provide and improve our services:

a. Personal Information:

• Name
• Email address
• Phone number
• Shipping and billing address

b. Payment Information:

• Transaction details when you make a purchase, including payment method, amount, and transaction ID.
• Payment processing is securely handled by Razorpay and PayU. We do not store your card details on our servers.

c. Non-Personal Information:

• IP address
• Browser type and version
• Website activity (pages visited, time spent, etc.)
• Device type and operating system

How We Use Your Information

We use the information collected for:

• Order processing and fulfillment.
• Payment verification and confirmation through Razorpay and PayU.
• Providing customer support.
• Sending notifications about order status and offers.
• Improving website functionality and user experience.

Payment Gateways

Razorpay and PayU:

• When you make a payment, your information is securely processed by Razorpay or PayU according to their privacy policies.
• For more details, refer to:
  • Razorpay Privacy Policy: https://razorpay.com/privacy/
  • PayU Privacy Policy: https://corporate.payu.com/privacy-policy/

Sharing of Information

We do not sell or share your information with third parties except as necessary to:

• Process payments and fulfill orders via Razorpay and PayU.
• Comply with legal obligations or protect our rights.

Data Security

We employ strict security measures to protect your personal and payment information, including SSL encryption and secure servers. However, while we take all reasonable precautions, no system can guarantee 100% security.

Cookies and Tracking

We use cookies to enhance your browsing experience and analyze website usage. You can manage cookie settings in your browser.

Your Rights

You have the right to:

• Access, correct, or delete your personal data.
• Withdraw consent for marketing communications.
• Request information about how your data is used.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with the updated effective date.

Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:
📧 Email: support@matinimpex.shop